Effective Date: July 1, 2025
Last Updated: July 15, 2025
1. Agreement to Terms
By accessing or using STRATEGX.AI's AI services ("Services"), you ("Client," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not use our Services.
2. Service Description
2.1 AI Receptionist Services
We provide automated receptionist services powered by artificial intelligence technology, including but not limited to:
Call answering and routing
Appointment scheduling
Message taking and delivery
Basic customer inquiry handling
Call screening and filtering
Voicemail transcription
Integration with client business systems
2.2 Service Availability
Services are provided 24/7, subject to scheduled maintenance and technical limitations. We strive for 99.5% uptime but do not guarantee uninterrupted service availability.
3. Account Registration and Eligibility
3.1 Account Setup
To use our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts. Business accounts must be established by authorized representatives.
3.3 Account Security
You are solely responsible for all activities under your account. You must notify us immediately of any unauthorized access or security breaches.
4. Acceptable Use Policy
4.1 Permitted Uses
Services may only be used for legitimate business purposes in compliance with all applicable laws and regulations.
4.2 Prohibited Activities
You may not use our Services for:
Illegal activities or purposes
Harassment, abuse, or threatening communications
Spam, unsolicited marketing, or fraudulent schemes
Activities that violate privacy rights or data protection laws
Impersonation or misrepresentation
Distribution of malware or harmful content
Activities that could damage, disable, or impair our systems
4.3 Content Standards
All content processed through our Services must comply with applicable laws and professional standards. We reserve the right to refuse service for inappropriate content.
5. Data Privacy and Security
5.1 Data Collection
We collect and process data necessary to provide our Services, including call recordings, transcripts, contact information, and usage data. Our data practices are detailed in our Privacy Policy.
5.2 Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments.
5.3 Data Retention
Call recordings and related data are retained according to our data retention policy and applicable legal requirements. You may request data deletion subject to legal and operational constraints.
5.4 Third-Party Integrations
When you connect third-party services (CRM, scheduling tools, etc.), you authorize us to access and process data from these services as necessary to provide our Services.
6. Payment Terms
6.1 Fees and Billing
Service fees are based on your selected plan and usage. All fees are due in advance unless otherwise specified. Detailed pricing is available on our website.
6.2 Payment Methods
We accept major credit cards and other payment methods as specified during account setup. You authorize us to charge your selected payment method.
6.3 Late Payments
Overdue accounts may result in service suspension or termination. Late fees may apply as specified in your service agreement.
6.4 Refund Policy
Refunds are generally not provided for prepaid services. Refund requests will be considered on a case-by-case basis for service failures or billing errors.
7. Service Level Agreement
7.1 Performance Standards
We strive to maintain high service quality standards, including response times, accuracy, and availability metrics as specified in your service plan.
7.2 Service Credits
In cases of significant service failures, we may provide service credits as specified in your service agreement.
7.3 Limitations
AI technology has inherent limitations. While we strive for accuracy, our Services may not be perfect and should not be relied upon for critical or emergency situations.
8. Intellectual Property
8.1 Our Rights
We retain all rights to our AI technology, software, algorithms, and proprietary systems. These Terms do not grant you any ownership rights to our intellectual property.
8.2 Your Rights
You retain ownership of your business data and content. You grant us a license to use this data solely to provide our Services.
8.3 Feedback
Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.
9. Limitation of Liability
9.1 Service Limitations
Our AI Services are provided "as is" without warranties of any kind. We do not guarantee perfect accuracy, completeness, or reliability of our Services.
9.2 Liability Cap
To the maximum extent permitted by law, our total liability to you shall not exceed the amount paid by you for Services in the 12 months preceding the claim.
9.3 Excluded Damages
We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or data loss.
9.4 Emergency Situations
Our Services are not designed for emergency communications. You remain responsible for ensuring appropriate emergency response procedures.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our Services, violation of these Terms, or infringement of third-party rights.
11. Termination
11.1 Termination by You
You may terminate your account at any time by providing written notice. Prepaid fees are generally non-refundable.
11.2 Termination by Us
We may terminate or suspend your account for violation of these Terms, non-payment, or other reasonable business reasons with appropriate notice.
11.3 Effect of Termination
Upon termination, your access to Services will cease, and we may delete your data according to our retention policies.
12. Compliance and Legal Requirements
12.1 Regulatory Compliance
Services are provided in compliance with applicable telecommunications, privacy, and business regulations. You are responsible for ensuring your use complies with industry-specific requirements.
12.2 Call Recording Laws
You are responsible for complying with call recording laws and obtaining necessary consents. We provide tools to assist with compliance but do not guarantee legal compliance.
12.3 International Use
If you use our Services internationally, you are responsible for compliance with local laws and regulations.
13. Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated with reasonable advance notice. Continued use of Services constitutes acceptance of modified Terms.
14. Force Majeure
We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.
15. Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of [State/Country], without regard to conflict of law principles.
15.2 Dispute Resolution Process
Disputes shall be resolved through good faith negotiation, followed by binding arbitration if necessary. Class action lawsuits are waived to the extent permitted by law.
15.3 Jurisdiction
Any legal proceedings shall be conducted in the courts of [Jurisdiction], and you consent to personal jurisdiction in such courts.
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy and service agreements, constitute the entire agreement between the parties.
16.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights with reasonable notice.
16.4 Waiver
Failure to enforce any provision does not constitute a waiver of our rights.
17. Contact Information
For questions about these Terms or our Services, please contact us at:
STRATEGX.AI
Email: [email protected]
Phone: (650) 653-8223